LARUS handles
Identity continuity, renewal, rDNS workflow, Identity Passport, provider change, and the customer continuity record.
Support
Support for identity, delivery, and continuity.
LARUS supports identity continuity, renewal, rDNS workflow, Identity Passport, provider change, and the customer continuity record. Delivery partners support installation, broadband, DIA, SASE, local routing, on-site work, and local service operations.
Support split
LARUS handles continuity. Delivery partners handle local service.
Delivery Partner handles
Installation, broadband, DIA, SASE, local routing, on-site work, and local service operations.
Customer support
The client portal keeps the operational record together.
Identity continuity
Renewal, provider change, rDNS workflow, and Identity Passport support stay with LARUS.
Local delivery
Installation, service changes, and on-site support stay with the selected delivery path.
Escalation
Customer support can review the Identity Unit, Location, Deployment, and Delivery Partner together.